Return Policy
Last Updated: October 3, 2025
Full-price items: return within 30 days of delivery
Sale or promotional items: return within 10 days
Item must be in original condition with original packaging
Gift cards are non-returnable
Returns processed within 7–10 business days after receipt
For online purchases at eksbrand.com, EKS Brand will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original order invoice.
Full-price merchandise must be returned within 30 days from the delivery date.
Sale or promotional merchandise must be returned within 10 days from the delivery date.
Online purchases may not be returned or exchanged at any EKS Brand authorized stores, dealers, or distributors.
Merchandise that has been worn, used, altered, or damaged will not be accepted. Returns on these specific items will only be honored if the product and packaging remain intact. EKS Brand reserves the right to refuse any return that does not meet these requirements.
Non-returnable items include gift cards.
If you receive a defective or incorrect item, please contact us within 7 days of delivery for assistance with replacement or refund.
To initiate a return, contact our Customer Support team via our Contact Page or email info@eksbrand.com to obtain a Return Authorization (RA) number and shipping instructions.
You are responsible for return shipping costs. Original shipping charges are non-refundable.
If returning an item valued over $75, we recommend using a trackable shipping service or insurance, as we cannot guarantee receipt without tracking.
Returns received by EKS Brand will be processed within 7–10 business days.
A confirmation email will be sent once your account has been credited. Refunds may only be issued to the original form of payment.
If you haven’t received a refund after the stated period, please first check with your bank or credit card provider, as posting times vary.
This policy complies with applicable consumer protection laws, including California Civil Code §1723.
EKS Brand reserves the right to update or amend this Return Policy at any time.
