Shipping Policy

Shipping Policy

EKS Brand ships anywhere in the United States and many countries from our Southern California warehouse.

In most cases, if your order is placed Monday through Friday:

• Before 12:00 pm (Noon) PT it will ship the same day.
• After 12:00 pm (Noon) PT it will ship the following day, excluding shipping holidays.
• Friday after 12:00 pm (Noon) PT it will ship on Monday.
• Orders shipped on Friday will not be delivered on Saturday unless Next Day Saturday delivery is selected during checkout.
  Important Note: Saturday delivery is only available from select carriers and areas.
• All orders will ship in the order that they are received.
• You will receive an e-mail confirmation and tracking number once your order has shipped. Please allow 24-48 hours for tracking updates.

Shipping Carrier Transit Times

Shipping times are estimated by the selected carrier, i.e., UPS, DHL, and USPS and may vary depending on order processing time, the performance of the shipping carrier and the distance of the shipping address from our warehouse in Southern California. The shipping times do not include holidays and weekends. EKS Brand is not liable for carrier delayed, lost, stolen or damaged shipments or unforeseen circumstances.

Incorrect Shipping Information

If a package is returned to EKS Brand due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. EKS Brand is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, and no refunds will be issued if any parts of the address are incorrect. 

Delivered Packages

Once a package is marked delivered, EKS Brand is not to be held responsible. No refunds, replacements or credits will be issued for orders confirmed delivered to the address provided in the order.

Taxes & Import Fees

Some countries may temporarily hold your package and impose additional taxes or duties. Customs determines these fees, and they are the responsibility of the customer. If your package is unclaimed, it will be returned to the US, and EKS Brand will not refund any related shipping fees. EKS Brand does not have the means of contacting these offices, for further details of charges, please contact your local customs office directly.